Posted November 24, 2021
Are you a people person who takes pride in your work and has a knack for putting patients at ease?
Would you like to work for a dentist who has an excellent reputation in the community, is known for his integrity, and puts his team and patients first?
Would you thrive on aiming high as part of a team with the friendliest, most enthusiastic people who’ve been joyfully working together for years?
Do you want to work in a bright, modern office with the latest technology (soft tissue laser and ITero scanner) to deliver the highest level of care?
If your answers are a resounding YES, then we want to meet you! We’re seeking a like-minded RDA with a “can do” attitude and a passion for learning. You’ll be working in a professional and respectful environment while earning a competitive salary. Your awesomeness would be needed on Monday through Thursday. If you think we’re a perfect match, please send your cover letter and resume.
Vision of Practice
To do everything possible to help our patients take their teeth into the grave!
Vision/Ideal Outcomes of Position
The Dental Assistant is the right-hand of the doctor taking care of all the needs of our patients. They create efficient delivery models, instrumentation and sterilization so the dentist can provide the best clinical care and results. They provide a calm and warm environment for patients who are otherwise anxious and concerned about “what is going to happen next.” The clinical skills required for getting ready for anesthetic, support of restorative/cosmetic procedures and the taking of x-rays are delivered with the best outcomes. The Dental Assistant sets the tone for the appointment by engaging in purposeful conversations that identify patients’ motivators and concerns, and captures all pertinent information through effective charting skills. The Dental Assistant supports patients’ clinical and emotional needs by insuring that patients want the treatment that they need. They coordinate with the front office team to insure seamless delivery and accountability for scheduling and follow-through on financial arrangements.
Knowledge, Skills and Abilities Required
- Relationship-building skills.
- Influencing skills.
- Computer skills including digital radiographs and practice management software.
- Teamwork and leadership skills.
- Ability to market the practice.
- Creative problem-solving skills.
- Superb verbal skills with patients and staff.
- Overall understanding of the practice's philosophy and systems.
- Organized charting skills.
- Excellent clinical skills, expanded duties, x-rays, etc.
- Familiarity with all the instruments necessary for each procedure and how the dentist likes to be supported.
- Overall understanding of all aspects of the back office.
- Disinfection and sterilization skills meeting or exceeding OSHA standards.
- Motivated to stay up-to-date on medical, dental and hygiene protocols.
- Keen understanding of scheduling and financial systems in order to support the processes from the operatory.
- Ability to function within a team environment as a supportive and positive contributor.
- Ability to manage the practice’s clinical inventory systems.
Key Performance Standards/Statistics
- Daily, monthly and yearly production goals achieved.
- Support of the overall goals and strategies per the Annual Plan.
- Efficient procedures, executed within the timed procedure guidelines.
- Dental supply percentages per the Annual Plan.
- Room turnover occurs in agreed upon time.
- Patient monitors indicate an 85% case acceptance rate on significant treatment.
- NS/CX percentages within the goals set by the Annual Plan.
- Effective debriefs and baton passes to both the Scheduling and Financial Coordinators.
- Internal patients generated as a result of AFRs/testimonials.
- Positive patient reviews of the back-office experience.
The number one duty of all employees is patient care and meeting patient needs.
This guide is an outline of duties which generally must be accomplished daily, weekly, and monthly. It is the policy of this office that when you have completed your duties and have free time, you must check to see what needs to be done elsewhere.
- Take digital radiographs including vertical and horizontal bitewings, periapicals, full mouth series, as well as film panoramic, bitewings and periapicals as needed.
- Utilize iTero scanner.
- Use intraoral camera. Upload pictures into charts.
- Take intraoral photographs to complete records and aid in treatment planning.
- Prepare the patient for the appropriate procedures (seating, applying the topical, etc.).
- Instruct patient in tooth brushing and flossing techniques, aids and proxy, brush, perio aides, disclosing methods, electric toothbrushes and waterjets, oral rinses, anti-caries products, and nutrition.
- Support the doctor during the procedure through charting and instrumentation.
- Make sure the patient’s record is complete and all services for the day’s treatment are recorded.
- Maintain proper sterilization-package instruments in their correct groupings and check bur blocks for completeness and order.
- Put away instruments in rooms and keep bur blocks and other supplies stocked.
- Disinfection of the operatories between procedures.
- See that lab cases are checked in and are going out in a timely manner. Communicate with the lab to resolve any other lab issues.
- Enter detailed and accurate notes with all the pertinent discussions of treatment recommendations, options, and timeline plans noted in the computer in a joint effort with the doctor when necessary.
- Communicate referral and medical consult information to other offices and patients and follow-up on progress of referrals/medial consultations.
- Properly dispose of the biohazard bags in box.
- Ensure nitrous and oxygen tanks are changed when needed.
- Perform all of the clinical duties that are called for per your licensure.
- Do a thorough chart review and bring pertinent information to the huddle.
- Review the schedule to share if there are any special needs or areas of concern to share with the staff.
- Debrief and hand-off patients appropriately so that the front desk knows what was done during the appointment and the patient is accountable.
- Organize the back office, sterilization and lab areas so that new and existing employees can quickly be functional.
- Manage the clinical inventory system.
- Ask patients for a referral and hand out a business card. Quality care is always the best marketing tool.
- Make sure post-op calls are completed as delegated with proper documentation.
- Write or call patients that made a special impact on the office thanking them for being our patient.
- All back office staff needs to look for projects to keep them busy during down time.
- Proactively communicate with the front office so they know any changes in treatment and what treatment needs to be done at the next appointment.
- Lead and participate in staff meetings with skills including facilitation, training and problem solving.
- Take initiative when practice is running behind or under staffed.
- Assist front office when called upon for tasks including filing and health histories that have had changes.
- Confirmation, medical consultations, referrals and post-op or follow-up calls.
- Assist hygiene when possible with charting, X-rays, and other tasks that help serve our patients.
- Embody the practice philosophy in all actions and decisions.
- Use excellent verbal skills with staff, as well as with patients.
- Encourage efficient and office focused use of time and discussions.
- Fully utilize admin time to prepare for next day.
Equipment Used (includes but not limited to)
- iTero scanning
- Intraoral camera
- Blood pressure
It is expected that you will perform any function asked of you knowing that you will never be asked to do anything that is illegal, immoral or unethical. We stand by the vision of the practice to provide an atmosphere of continuous learning and of mutual support where everyone bands together as a team to provide the utmost in care to our patients while honoring each other.
To apply for this position, please submit your cover letter and resume by mail or email to:
Patient Advocate & Chief Administrative Officer
750 Las Gallinas Ave., Ste. 210
San Rafael, CA 94903